Refund Policy
We do not ordinarily provide refunds once access has been delivered or the service has been activated, as we offer digital products and services, except as expressly provided in this policy or where otherwise required under applicable law,
However, refunds may be considered in the following cases:
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Duplicate payment.
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Service not delivered within the promised timeline.
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Technical issues from our end that prevent access.
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Any other circumstances where a refund is required under applicable law.
If you subscribed to yoUR B!noculars on an iOS (Apple) phone/device:
For In-App Purchases, refunds are handled by Apple, not yoUR B!noculars. Refund requests are subject to Apple’s applicable policies and procedures. Follow these instructions from Apple to request a refund.
If you subscribed to yoUR B!noculars on Android:
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If you made the purchase within the last 48 hours, you can request a refund directly through Google's automated system. Refund requests through Google Play are subject to Google’s applicable refund policies and procedures. Follow these instructions from Google to request a refund.
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After 48 hours, you can contact us via the Contact Us page or by sending an email to ‘contact.india@grapecity.com’. Please detail in the message/email that you need a refund for your subscription.
If you subscribed to yoUR B!noculars on a web browser (desktop):
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Open the Contact Us page via web browser.
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Enter your details along with the message that you need a refund. Refund requests submitted directly to yoUR B!noculars will be reviewed by our support team on a case-by-case basis.
Or
Send an email to ‘contact.india@grapecity.com’. Please detail in the email that you need a refund for your subscription
Where a refund is approved, it will generally be made to the original payment method, subject to the procedures of the applicable payment provider.
Nothing in this Refund Policy limits or excludes any rights or remedies available to you under applicable law.