Privacy Policy

1. Introduction

yoUR B!noculars is an educational platform, website, and related services operated by GrapeCity India Private Limited ("GrapeCity", "we", "our", or "us"). The educational content and materials made available through yoUR B!noculars are owned by Make1.Waymaker, having its address at A 6/26, Swami Dayanand Marg, Krishna Nagar East, New Delhi, East Delhi, Delhi – 110051 ("Make1.Waymaker"). This Privacy Policy explains how we collect, use, store, share, protect, and otherwise process your personal information. It also describes the choices available to you regarding your personal information under applicable law. We request you to read this Privacy Policy carefully. If you have any questions, please contact us using the details provided in the "Contact Us / Grievance Officer" section below.

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2. Scope

This Privacy Policy applies to all individuals who access or use yoUR B!noculars platform, including its website, mobile applications, and related services, as well as those who otherwise provide us with their personal information in connection with our services.

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3. Commitment to Privacy

At yoUR B!noculars, we value your privacy and are committed to processing your personal information responsibly, transparently, and securely in accordance with the Digital Personal Data Protection Act, 2023 (India) and other applicable privacy and data protection laws.

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4. Information We Collect

For the purposes of this Privacy Policy, "Personal Information" or "Personal Data" means any information that relates to an identified or identifiable individual.

 

Depending on how you access or use our website, mobile applications, and educational platform, we may collect information such as your name, email address, postal address, telephone number, IP address, account credentials, educational information, learning progress, subscription details, communication history, preferences, and information relating to your use of our services.

 

We may also collect information that you voluntarily provide through customer support requests, emails, online chats, feedback forms, or other communications with us.

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5. How We Use Your Information

We use your personal information for creating and managing your account, personalizing your learning experience, tracking your learning progress, providing customer support, processing subscriptions and payments, and responding to your enquiries.

 

Your personal information enables us to provide you with access to educational content, assessments, learning resources, and other features available on yoUR B!noculars platform. Registered users may manage their account information, monitor their learning progress, manage subscriptions, and access features designed to enhance their overall learning experience.

 

We also use your information to communicate with you regarding your account, service-related announcements, product updates, security notifications, and other information relating to our services. Where you have provided your consent or where otherwise permitted by applicable law, we may also send newsletters, promotional offers, event invitations, and other marketing communications. You may opt out of receiving marketing communications at any time.

 

Your information is also used to improve the functionality, performance, security, and reliability of our platform, analyse usage trends, develop new features, troubleshoot technical issues, prevent fraud, misuse, or unauthorized activities, and comply with applicable legal and regulatory obligations.

 

6. Children's Privacy

yoUR B!noculars does not knowingly collect or process the personal information of children where parental consent is required under applicable law. If we become aware that personal information of a child has been collected without the required consent of a parent or lawful guardian, we will take reasonable steps to delete such information promptly. Parents or guardians who believe that a child has provided personal information may contact us using the details provided in this Privacy Policy.

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7. Cookies and Similar Technologies

yoUR B!noculars uses cookies and similar technologies to enhance your experience while using our website and mobile applications. These technologies help us remember your preferences, maintain secure login sessions, understand how our services are used, analyse website traffic, improve functionality and performance, and provide a more personalized user experience.

Some cookies are essential for the operation of our platform, while others help us understand how our services are used, enhance functionality, improve performance, and maintain security. We may also use cookies provided by trusted third-party service providers for analytics, hosting, and similar operational purposes.

 

You may manage, disable, or delete cookies through your browser or device settings. Please note that disabling certain cookies may affect the functionality of the platform.

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8. Sharing of Information

We may share your personal information with trusted third-party service providers who assist us in operating, maintaining, and improving yoUR B!noculars platform, including providers of cloud hosting, payment processing, analytics, communication, customer support, and other technology services. Such service providers are authorized to process your personal information only on our behalf, are contractually required to maintain its confidentiality and implement appropriate security measures and use such information solely for the purpose of providing services to us and in accordance with applicable laws. We do not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes.

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9. Data Security

yoUR B!noculars is committed to protecting your personal information from unauthorized access, disclosure, alteration, misuse, loss, or destruction. We implement reasonable and appropriate technical, organizational, and administrative safeguards to protect the personal information we collect and process.

 

These safeguards may include encryption, secure hosting environments, firewalls, access controls, authentication mechanisms, continuous system monitoring, regular security assessments, and other industry-standard security practices designed to maintain the confidentiality, integrity, and availability of your personal information.

 

While we implement reasonable safeguards to protect your Personal Information, no method of transmission over the Internet or electronic storage is completely secure. Accordingly, we cannot guarantee the absolute security of your personal information.

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10. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, comply with applicable legal and regulatory requirements, resolve disputes, and enforce our legal rights. When your personal information is no longer required, we will securely delete, anonymize, or otherwise dispose of it in accordance with applicable law.

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11. Your Rights

Subject to applicable laws, including the Digital Personal Data Protection Act, 2023, you may have certain rights in relation to your personal information. These rights may include the right to access, correct, update, or request deletion of your personal information, withdraw your consent where processing is based on consent, and seek redressal of any grievance relating to the processing of your personal information.

 

To exercise any of these rights or to raise a privacy-related concern, you may contact us using the details provided in the Contact Us / Grievance Officer section of this Privacy Policy. We will respond to your request in accordance with applicable legal requirements. 

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12. Account Deletion

You may request deletion of your account at any time by contacting us through the details provided in this Privacy Policy or by using the account deletion feature, where available. Upon receiving your request, we will take reasonable steps to delete or anonymize your personal information, subject to verification of your identity and applicable legal or contractual requirements.

Certain information may be retained where required by applicable law or for the establishment, exercise, or defense of legal claims. Such information will be securely deleted or anonymized once the applicable retention period expires.

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13. Third-Party Links

Our platform may contain links to third-party websites, applications, or services that are not operated or controlled by yoUR B!noculars. We are not responsible for the privacy practices or content of such third parties. We encourage you to review their privacy policies before providing any personal information or using their services.

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14. Changes to this Privacy Policy

yoUR B!noculars may update or revise this Privacy Policy from time to time to reflect changes in our business practices, services, technologies, or applicable laws and regulations. Any changes will become effective upon publication of the revised Privacy Policy on our website or mobile applications, unless otherwise stated.

Where required by applicable law or where the changes are material, we will provide appropriate notice through our website, mobile applications, email, or other suitable means. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.

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15. Contact Us / Grievance Officer

If you have any questions regarding this Privacy Policy or wish to exercise your rights under applicable law, please contact the Privacy / Grievance Officer of GrapeCity India Private Limited:

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Designation: Data Protection Officer
Email: dpo.india@grapecity.com

Postal Address: A-15, Sector 62, Noida, Uttar Pradesh, 201307, India